Frequently Asked Questions


What Shipping Methods Are Available?

We ship through USPS to P.O BOX, UPS, FedEx, Aramex, EMS, DHL & local couriers.

Do You Ship Internationally?

Yes. To all Africa, the US & UK

How Long Will It Take To Get My Package?

You should receive your item(s) in 3-5 days for international orders and next day shipping for orders placed in Kenya.


What Payment Methods Are Accepted?

We accept payment in all local currency throughout Africa. Debit/credit cards & Bitcoin. Enjoy easy, affordable loans with Umba at checkout to get your product(s)

Is Buying On-Line Safe?

Your payment is safe with us. Refer to the return policy to learn more.

Order & Retunrs

How do I place an Order?

It's recommended you create an account first. Continue to add your products to your basket. Proceed to checkout. Fill in the required details. Choose payment method and place your order.

How Can I Cancel Or Change My Order?

You can do this from your account. Proceed to orders from your dashboard. Click on the order you'd like to cancel.

Do I need an account to place an order?

No but it's recommended you create one to keep your orders organized and one click checkout on your next orders

How Do I Track My Order?

To track your order please visit

How Can I Return a Product?

To return a product please visit
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